Dead phone ports on OBi202

[bediddleby]

I'm using an OBi202 with both phone ports configured to work with voip.ms. At some point in the last week one line quit working, then a couple days later, so did the second line. No configuration changes were made - I wasn't even in town and no one else messes with it. From everything I can see - via OBiTalk and on the device itself, it's online; both lines show as registered. However, I get no dial tone from either port. I've upgraded firmware, rebooted a couple times of course, and tried an analog phone directly into both ports. Nothing, not even DTMF tones. I can't even dial commands that work directly with the OBi, like the 222... test number.

Is it likely hardware? Are there any other troubleshooting steps I can take?

[cluckercreek]

Try the "hard reset" by inserting a paper clip in the tiny hole on the bottom. The instruction for this is included on the quick set up card for the Obi's.

[drgeoff]

Try the "hard reset" by inserting a paper clip in the tiny hole on the bottom. The instruction for this is included on the quick set up card for the Obi's.

This reset wipes all your configuration data and passwords.  Make sure you have the required info to re-enter them.

[cluckercreek]

Try the "hard reset" by inserting a paper clip in the tiny hole on the bottom. The instruction for this is included on the quick set up card for the Obi's.

This reset wipes all your configuration data and passwords.  Make sure you have the required info to re-enter them.

You are correct on that point. I should have mentioned that in my post.